StaffMatters Recruitment – Limassol – Our client is a leader in the international internet gaming industry and they are looking to hire a motivated and dynamic VIP Account Manager to join their team in Limassol. Responsibilities: Increase our top players’ activity, satisfaction and loyalty to our brand Measuring KPIs such as deposited amounts, game play and net gaming revenues, reactivation and overall satisfaction Be involved in improving the overall service to our VIP customers and improving our players’ satisfaction across the site Define a VIP player strategy Increase activity of top players Proactively contact top players Proactively contact potential top players Plan, execute and follow up on promotions Improvements of the back office features for VIP Management Improvements of the web site to improve top players’ satisfaction Dealing directly with clients’ queries over chat system, e-mail and phone Interacting with other departments as necessary to meet client’s needs Requirements: Fluent English sp… – Permanent – Full-time