Nicosia – Service Management Analyst (IT Governance Specialist) Reference: SMAIT2021 Hellenic Bank Public Company Limited, one of the leading Financial Institutions in Cyprus, is seeking to recruit a Service Management Analyst (IT Governance Specialist) for the Technology Enablement and Governance Department of the Technology Division. The Technology Enablement and Governance Department, amongst others, is responsible to define and operate a formal governance mechanism, streamline IT operations, define, develop and manage a comprehensive and integrated IT Service/Business Management (ITSM/ITBM) landscape. Main Responsibilities: Design, develop, implement and improve IT processes, and guidelines Monitor, measure, and report on the effectiveness of the IT processes Monitor the progress of IT service improvements, verify corrective actions taken and report results Manage and support the Bank’s ΙΤ Service Management (ΙΤSM) platform (ServiceNow) (e.g. administration, parameterization, fu… – Permanent – Full-time