Limassol – Duties and Responsibilities Contribute to company growth and financial targets such as revenue and high levels of client acquisition, retention, reactivation and up-sell Build a robust retention team by implementing processes and controls to deliver effective and efficient offerings for all clients. Manages all customer retention activities Takes initiatives in customer satisfaction via process improvement plans and efficient reporting and flow of information Build relationships with existing clients to ensure that they are engaged and getting the most value from our services Provide market updates to clients Provide support to team members on the day to day operations of the department and communicate relevant changes and initiatives to the sales team To offer development and motivation to the Retention team while contributing to the positive working environment To assist in the recruitment of new agents Detailed and accurate input of data and information in all internal sys… – Permanent – Full-time