StaffMatters Recruitment – Paphos – Our client, a CySEC regulated Forex Broker based in Paphos, is currently looking to recruit high-caliber Retention Agents to join the existing team. Duties: Ensuring the retention of existing clients and helping to continue their trading activity Maintaining a high volume of client contact via phone, chat, and email; Promoting the company’s products and services in an effective and efficient manner Providing proactive and excellent client service at all times; Providing clients with ongoing updates on the market; Ensuring effective delivery of the service, meeting the company’s standards; Assisting clients to continue trading; Assisting clients with any platform/financial trading related queries; Providing training to clients on the company’s products and trading systems; Informing all existing clients of any new products and promotions that the company is offering; Meeting daily, weekly and monthly targets set by the company; Meeting company’s KPIs; Providing ongoing pr… – Permanent – Full-time