Limassol – One Net is looking for an IT Customer Support Agent (Tier 2) to cover the following responsibilities: Minimum Requirements: Degree in Computer Science/Information Technology Experienced with Windows Server, Active Directory, Group Policies, Firewall configuration, Office 365 English (written and verbal) Able to work within a team Self-motivated. Excellent telephone manner. Numerate. Presentable and personable. Good organisational skills. Reliable and conscientious Main Responsibilities: To assist and resolve daily “Tier 2” technical issues or taking escalated customer issues from “Tier 1” Customer Support Agents Testing of One Net Value Added Services Setup and preparation of developed value-added services and other equipment for deployment to vessels Maintain, monitor and improve developed value-added services and other solutions Maintain up to date documentation of networks, systems and new solutions To back-up other colleagues within the same department in cas… – Permanent – Full-time