Our client a Global Customer Support Outsourcer with an extensive network of offices globally are looking to hire additional staff for their expanding Call Centre based in Cyprus (Larnaca).

They are looking to hire candidates for their German Customer Support team that will be responsible for:
• Providing a professional back and front office service function for our client’s project in line with the contractual agreements.
• Receiving and handling incoming phone calls and e-mails, faxes or letters
• Commercial processing of billing requests
• Providing information and answering queries about the products
• Giving support to customers in general related questions
• Giving guidance and solving problems
• Providing a positive experience for customers

The ideal candidates will have/be

• Fluent in German (written/spoken)
• Conversational English
• Service orientation and quality awareness
• Good PC skills
• Good communication skills
• Have a strong customer service focus
• Have the ability to multi-task
• Be a team player

The company is offering:

• An annual salary of 15600 Euros gross plus monthly bonuses of up to 3000 Euros per year.
• Medical/Health Insurance
• 21 days annual leave per year
• Performance incentives
• Paid introduction training
• Special discounts and offers
• Career development opportunities
• Modern office and international working environment
• Free Greek courses
• Monthly Company activity day

The company is also offering a relocation package to candidates currently base abroad and looking to relocate to Cyprus that will include:

• Flights to Cyprus
• Accommodation for the initial 2 weeks upon arrival
• Real-Estate support in order to secure permanent accommodation thereafter