Nicosia – As a member of a growing team, the dynamic individual will be responsible for nurturing ongoing client relationships as well as initiating new sales opportunities. What you’ll be doing: Identify any suspicious or high-risk transactions, determine if there is improper activity involved or any risk for us or the customers White-list or blacklists a user account after carefully analyzing the risk Voids transactions to mitigate the risk, along with additional cancellations and refunds when required Daily reviews of customer transactions and of the ones escalated by the billing processors Solves all the requests from customers regarding any billing questions, making sure that the customers are aware of the disputed / claimed charges Perform ad-hoc analysis as potential risks and fraud trends are identified Monitor the VS/MC charge-back ratios to be within the accepted thresholds and takes immediate actions if one if the ratios is about to be breached Collaborates with Debt Compan… – Permanent – Full-time