StaffMatters Recruitment – Limassol – Our client is a well-established and CySEC regulated CFD and Forex Broker and they are looking to hire an experienced Customer Support & Service Representative to join their team based in Limassol. Responsibilities: Dealing directly with clients inquires via live chat, email and telephone Assisting with the process of obtaining client documentation Handling calls and incoming requests from clients Coordinating with the sales team and other relevant departments to properly and effectively assist clients Informing the clients about company’s KYC procedures Support and assisting clients with their trades and MT4 platform Requirements: Fluent English – written & verbal Customer service oriented Conversion or Retention experience at least for 6 months it’s a must Excellent communication skills- written & verbal Previous experience in the Forex industry Prior experience in a similar position will be considered as an advantage Knowledge of MT4 platform IT literate preferably… – Permanent – Full-time