Business Support Administrator

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Business Support Administrator - Administrative and Support Services

POLARIS CHILDREN’S SERVICES

Business Support Administrator

Permanent – Part -Time – 25 hours a week, Mon to Fri 0800 to 1300 hrs.

Basic salary: Up to £18,000 pro rata

Location: Cyprus

Office: Dhekelia, Cyprus

Benefits: 30 Days Annual Leave, increasing to 35 days with length of service + Bank Holidays, Company Pension Scheme – Pro Rata

Polaris Children’s Services are an established children’s services provider that delivers innovative and outcomes-based services, offering real value and building brighter futures for as many children, young people and families as possible.

For the past 5 years, Polaris have been delivering British Forces Social Work service (BFSWS) successfully for Overseas MOD contracts.

BFSWS deliver Statutory and non-statutory type services in line with UK Social Work practice to the rest of the world: Europe, including Cyprus, Kenya, Canada, Belize, USA, Saudi Arabia & South Atlantic Islands. Our British Forces Cyprus Social Work footprint is wherever entitled military, civil servant personnel

We are looking for a Business Support Administrator to provide key support to the personnel in Dhekelia, This includes the Senior Social Worker, the Personal Family Support Worker and the Island wide Child Care Co-Ordinator. You will be the initial point of contact for childcare enquiries.

Role responsibilities:

* To provide full administrative support and reception cover, answering emails and telephone calls, record accurate messages, assess and respond to enquiries as appropriate.

* To fully administer Child Protection, Child in Need and all other professional meetings, including diary co-ordination, booking rooms, organising refreshments, minute-taking and any other arrangements as required.

* To Input new referrals on to the client system, CHARMs, and ensure details are added and updated when required.

* Be responsible for co-ordinating and processing DBS, child minding and vetting applications, ensuring that they are accurately completed and processed in a timely manner.

* Collate statistics and analysis for the BFSWS team in order to provide accurate monthly, quarterly and annual KPI and other relevant reports for the Business Support Manager, ensuring deadlines are met.

* Ensure that all literature and publicity material have the correct, official branding at all times.

* Co-ordinate with HQ Episkopi to book accommodation, travel, security for professional staff and visitors to your Unit.

* Be familiar with responsibilities regarding safeguarding and ensure all training, including mandatory training, is completed as required.

* Assist the Business Support Manager in ensuring that office equipment and furniture is maintained, ordered and provided in the BFSWS Cyprus offices as required.

* Provide cover if required at any of the BFC Units in Cyprus.

* Fully comply with all Military Standing Orders.

* This is not an exhaustive list of tasks and additional tasks can be undertaken that are commensurate with the post.

ESSENTIAL SKILLS & EXPERIENCE

* The successful candidate must have GCSE Grade C or equivalent in English and Maths.

* Proven and demonstrable administration experience, with excellent IT skills including Microsoft Office.

* Have good interpersonal skills and the ability to communicate with a wide range of people, both internally to the business and externally. The successful candidate will need a to have a high standard of verbal and written communication

* Be able to work as a Team and independently

* Have good organisation skills, be able to prioritise and manage own workload, and produce documents to a high standard.

* An ability to maintain confidentiality and understanding of the Data Protection Act & GDPR.

The successful candidate will be required to complete an enhanced DBS Check and Cyprus Police Check, cost of which will be met by Polaris Children’s services.

Polaris Children’s Services is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates.

Polaris Children’s Services is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment.

To be considered, please submit an application and someone will be in touch.

If you require further information about the post please call the Business Support Manager, Claire Thomas on (00 (Apply online only) or email

Interviews to take place on the 22nd November Virtually Via Teams

  • Title: Business Support Administrator
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